Return Policy

Thank you for choosing UniqueThoughtful! Your satisfaction is our priority, and we are committed to making your shopping experience as seamless and enjoyable as possible. Please read our return policy to understand how we handle returns and exchanges.

Eligibility for Returns

We accept returns under the following conditions:

Product Condition:

    • The product must be in new condition.
    • This includes items that are unopened, in their original packaging or have never been used.

Return Window:

    • Returns must be initiated within 14 days of receiving the product.

Proof of Purchase:

    • A valid receipt or order confirmation must be provided.

Return Process

To initiate a return, please follow these simple steps:

Contact Us:

Provide Details:

    • Share your order number and the reason for the return. If applicable, include clear images or videos of the product to confirm it is unused and in new condition.

Receive Authorization:

    • Once your return request is approved, we’ll provide you with instructions, including the return shipping address.

Shipping the Product:

    • Pack the product securely to avoid damage during transit.
    • Please note that return shipping costs are the responsibility of the customer.

Exchanges for Defective Items

If you encounter any issues with your item, don’t worry—we’re here to help!

  • We happily and gladly exchange defective items to ensure you receive a product in perfect condition.
  • Simply contact us at support@uniquethoughtful.com within 14 days of receiving your order, and provide proof of the issue (e.g., images or videos).
  • Once approved, we’ll send you a replacement at no additional cost.

You don’t need to return the defective item—just let us know, and we’ll take care of the rest!

Refunds

For eligible returns, once the product is received and inspected:

  • If approved, we will process a refund to your original payment method within 5–7 business days.
  • Please note that shipping charges are non-refundable.

Contact Us

If you have any questions or concerns about your order or our return policy, we’re always here to help:

At UniqueThoughtful, we believe in going above and beyond to ensure you’re delighted with your experience. Thank you for trusting us!