Shipping policy
Order Processing
We handcraft every order with care.
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Processing Time: 2–5 business days for most custom items.
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Orders are processed Monday–Saturday (excluding public holidays).
Once your order is prepared, you will receive an email with tracking details.
Shipping & Delivery
We ship worldwide using trusted logistics partners.
Estimated Delivery Times
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USA: 6–12 business days
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Canada: 7–14 business days
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UK & Europe: 6–12 business days
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Australia & New Zealand: 7–15 business days
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Rest of World: 10–20 business days
Delivery times may vary due to customs clearance or carrier delays.
Custom Items – Important Note
All items on UniqueThoughtful.com are made-to-order.
Because they are created specifically for each customer:
❗ No Returns or Cancellations on Custom Items
Once production starts, orders cannot be cancelled or returned unless defective or damaged.
This protects the integrity and personalization of every gift.
Free Replacement Policy (Zero-Hassle Guarantee)
We stand behind everything we create.
If your order arrives damaged, defective, misprinted, or incorrect, we will:
**➡️ Send a Free Replacement
➡️ No Returns Needed
➡️ No Extra Cost**
Just email us within 48 hours of delivery with:
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Order number
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Photos of the issue
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Brief description
Our support team will take care of the rest.
Lost or Stuck Packages
If your package is lost in transit or shows no updates for 15+ days, contact us and we will arrange a free replacement.
Wrong Address Disclaimer
Customers are responsible for entering the correct shipping address.
If the address is incorrect or incomplete, we cannot guarantee replacement or refund.
Order Tracking
You can track your order using the link provided in your dispatch email.
Tracking updates may take 24–48 hours to appear.
Contact Us
For shipping or order-related questions, reach us at:
📧 support@uniquethoughtful.com
Our team typically replies within 24 hours.